Introduction
EngineerBari™ Bangladesh Ltd. is dedicated to delivering reliable, professional, and accessible engineering services across Bangladesh. Our policies aim to ensure transparency, fairness, and quality in every interaction, whether with employees, engineers, clients, or partners.
Core Values
✔ Integrity: Always act with honesty and professionalism.
✔ Safety First: Always prioritize the safety of the workplace and the public in every project.
✔ Quality Service: Deliver work that meets international engineering standards.
✔ Innovation: Adopt digital solutions and modern practices.
✔Customer Focus: Ensure client satisfaction and trust.
Employment & Engineer Network
EngineerBari builds strong connections with engineers and professionals. We ensure equal opportunities, skill development, and a secure working environment. All employment follows ethical standards and compliance with labor laws.
Service Delivery Policy
Services are delivered with a commitment to timeliness, quality, and client satisfaction. Clients are provided with clear contracts, timelines, and support throughout projects.
Equipment Rental & Asset Policy
Equipment and assets provided by EngineerBari must be used responsibly. Rental agreements outline usage terms, return conditions, and liabilities. Misuse or damage may incur additional charges.
Payment & Financial Policy
Payments are processed securely and transparently. All services require an agreed-upon advance, with final settlement after project completion. Refunds and cancellations follow the outlined agreement in client contracts.
Safety & Compliance
✔ All engineers must wear proper PPE (helmet, gloves, safety shoes, etc.) where required.
✔ Follow the Bangladesh National Electrical Code & IEEE, IEC, and other relevant laws.
✔ Zero tolerance for unsafe practices.
Customer Support & Complaint Handling
✔ Customer service is available via Customer Care/email/social media.
✔ Complaints are resolved within a defined timeframe.
✔Feedback system to improve services continuously
Franchise & Partnership Policy
✔ Franchise partners must meet EngineerBari™ quality standards.
✔ Regular audits to maintain service quality.
✔ The revenue-sharing model is to be clearly defined in agreements.
Data & Privacy Policy
✔ Customer data is strictly confidential.
✔ No unauthorized sharing of client information.
✔ Digital platforms secured with encryption.
Disciplinary Policy
✔ Misconduct, fraud, or safety violations can lead to suspension/termination.
✔ Three-step approach: Warning → Investigation → Action.
✔Legal action may be taken if necessary.
